To streamline your experience, we've compiled a list of our frequently asked questions. If you don't see the answer you're looking for, don't hesitate to give us a call!

In the event of an accident, prioritize safety by ensuring everyone involved is out of harm's way. If necessary, contact emergency services. Exchange essential details with the other party, including names, contact information (address and phone number), drivers licence and insurance particulars. Capture photographs of the vehicle damage and any other relevant images.

After completing these initial steps, reach out to your insurance provider to initiate your claim and designate Harvey Accident Repairs as your chosen repairer. We'll assist you throughout the process and collaborate with your insurance company to expedite your vehicle back to it’s pre-accident condition.

You will need to contact your insurer to lodge the initial claim. They will ask you a series of questions relating to the incident e.g. vehicle details, other party details, details of the accident, location and time then they will issue you with a claim number. Once you have allocated Harvey Accident Repairs as your chosen repairer we can take over from there. If you are unsure about any of this, please don’t hesitate to contact our office and we can assist you.

Most insurance providers grant you the freedom to select your preferred repairer. Nevertheless, we advise you to periodically review your policy to confirm this remains unchanged.

Although it might seem convenient to let your insurance provider handle your vehicle repairs, doing so can sometimes compromise the quality of the outcome. To guarantee that your vehicle receives repairs up to the highest factory standard, ensure you specify Harvey Accident Repairs as your preferred repairer when filing your claim with your insurance provider.

If your insurance company is attempting to redirect you to another repairer, you can still choose Harvey Accident Repairs for your vehicle repairs. Simply inform your insurance provider that Harvey Accident Repairs is your preferred repairer. They are obligated to respect your choice if your policy allows you to select your own repairer. If you encounter any difficulties, feel free to reach out to us, and we'll be happy to assist you in navigating the process.

Unfortunately not. Due to the number of variables involved when it comes to the damage, an in-person inspection of your vehicle is necessary to accurately assess the full extent of the damages. If you are struggling to drop in to see us please give our team a call and we will see what we can do to assist.

You don't need an appointment for a quotation. Feel free to drop by at your convenience. Our Estimator is available on-site Monday to Friday from 7:30 am to 2 pm. The inspection generally can take up to 20minutes, they will take a series of images and notes then email the quote when complete.

Generally not. It is very rare these days to have to get multiple quotations. If you are encountering any difficulties please don’t hesitate to give us a call.

If you are going through insurance please bring the name of your insurance provider and claim number with you.

We carry out work for all major insurance providers and are recommended repairers for IAG (NRMA, CGU, WFI, Rollin, Swann, Lumley).

If you decide to proceed through insurance, we'll send the quotation to your insurance company on your behalf. They'll then assess your vehicle. Once we receive authority to begin repairs, we'll get in touch with you to schedule your vehicle for repairs at a time convenient for you factoring in parts availability.

If you’re proceeding with repairs privately we require a deposit for the parts, we then schedule repairs with you and once complete the balance is payable.

Yes. If you require a quote for private repairs, please let us know at the time of your quote. Once you’ve approved the private quote we can ensure the work is carried out whilst your vehicle is with us for the insurance repairs.

Every job is unique. When you bring your vehicle in for a quotation, our Estimator will provide you with an approximate duration for the repair process.

While we strive to complete repairs within the shortest possible timeframe and the estimated schedule, we never compromise on quality. If any unforeseen delays arise, rest assured, we'll promptly notify you.

Harvey Accident Repairs offers a lifetime guarantee on it’s repair works for as long as you own the vehicle. Parts and paint are guaranteed in accordance with the recommendations of the manufacturer, distributor or supplier.

However, please note that this warranty does not cover:

• Normal wear and tear

• Damage to paintwork caused by neglect, bird droppings and stone chips

Our facility has undercover parking and a gated perimeter, complemented by back-to-base alarm monitoring. Additionally, we have live 24-hour CCTV surveillance. Rest assured, when your vehicle is in our care, it's in safe hands.

We'll keep you updated throughout the repair process. Feel free to reach out to us anytime for updates on the progress of your vehicle repairs.

Reach out to your insurance provider or review your insurance policy for clarification as to if you have hire car coverage. If you are not at fault please don’t hesitate to contact us to discuss alternative options to meet your needs.

In most cases excess payments are collected by the repairer on behalf of your insurance company. This will be confirmed with you prior to your repair booking.

We accept Mastercard, Visa, American Express, EFTPOS, cash and direct deposits (please note deposits need to be cleared prior to collection of your vehicle). We do no accept cheques.

Please note some cards incur a merchant fee.